Job Requirements 

  • Good telephone manner
  • Good English speaking ability
  • Computer proficiency in Microsoft Office
  • Strong email writing skills
  • Good communication skills
  • Good organisation

Telemarketing Representative Job Responsibilities:

Converts inquiries into sales by answering inbound telephone calls.

Telemarketing Representative Job Duties:

  • Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
  • Influences customers to buy or retain product or service by following a prepared script to give product reference information.
  • Documents transactions by completing forms and record logs.
  • Maintains database by entering, verifying, and backing up data.
  • Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Maintains quality service by following organization standards.
  • Maintains technical knowledge by attending educational workshops; reviewing publications.
  • Contributes to team effort by accomplishing related results as needed.

Telemarketing Representative Skills and Qualifications:

Persuasion, Telephone Sales, Customer Focus, Data Entry Skills, Selling to Customer Needs, Closing Skills, Telephone Skills, Organization, Energy Level, Persistence, Product Knowledge