To help diagnose and resolve printer issues efficiently, follow the steps below to obtain and send your printer’s service plot

What You Need

• The IP address of your HP Latex printer
• The printer must be on and not in a fatal error state
• A computer on the same network with web browser and email access
• USB stick alternative if no email access

Accessing the Web Interface

1. Enter printer IP in web browser
2. Use credentials if prompted:
   Username: admin Password: admin
3. Ignore security warnings for correct IP
4. Troubleshooting:
   • Update browser
   • Try Chrome/Edge/Firefox

Latex 300/500 Series

1. On printer panel: Settings > Connectivity
2. Find IP address
3. Enter IP in web browser
4. Navigate to: Support > Service Support > Printer Information > All Pages
5. Wait up to 5 minutes for loading

Saving the .mht File

⚠️ Note: .mht files not supported in Edge or Firefox Quantum