To help diagnose and resolve printer issues efficiently, follow the steps below to obtain and send your printer’s service plot

What You Need

• The IP address of your HP Latex printer.
• The printer must be on and not in a fatal error state.
• A computer on the same network with a web browser and email access.

If your computer does not have email access, you can use a USB stick to transfer the file to another computer that does.

Downloading the Service Plot

Latex 700 and 800 Series

1. On the printer’s home screen, tap the network icon to find the IP address.
2. Enter the IP in your browser.
3. The file ServicePlot.html will be downloaded.

   Note: The filename might appear as ServicePlot(1).html, etc., if downloaded multiple times.

Latex 600 Series

1. On the printer, go to:
   Menu > Info > Connectivity to find the IP.
2. In your browser, enter the IP address.
3. If prompted, enter the PIN from the label on the back of the printer.
4. Wait for the Serviceinformation.pdf file to download.

Latex 300 and 500 Series

1. On the printer panel, navigate to:
   Settings > Connectivity to find the IP address.
2. Enter the IP into your web browser.
3. On the EWS homepage, go to:
   Support > Service Support > Printer Information > All Pages

   This may take up to 5 minutes to load.

Saving the .mht File

• Internet Explorer:
  • Enable the menu bar if needed (right-click the IE logo > enable menu).
  • Go to File > Save As, then choose .mht format.
• Google Chrome:
  • Go to chrome://flags
  • Search for "Save Page as MHTML".
  • Enable it and restart Chrome.
  • Save the page using "Save As" > .mht option.

⚠️ Note: .mht files are not supported in Microsoft Edge or Firefox Quantum.