If you're experiencing poor print quality or missing lines, follow these steps to perform a nozzle check and resolve issues with your printer.

Step-by-Step Troubleshooting Process:

• Access Maintenance Menu:
  Navigate to the Maintenance Menu on the printer's control panel.
• Select Nozzle Check:
  Choose the "Nozzle Check" option.
• Print Test Pattern:
  The printer will print a test pattern. Examine the pattern for gaps or missing lines in the print.
• Clean Print Head (If Needed):
  If the nozzle check pattern shows problems, you’ll need to clean the print head. This can be done:
  • Manually: Use cleaning fluids and swabs.
  • Automatically: Use the printer's automatic cleaning function from the Maintenance Menu.
• Repeat Nozzle Check:
  After cleaning, repeat the nozzle check to ensure the nozzles are cleared.
• Photograph the Results:
  Photograph the nozzle check pattern and send it to:
  repairs@perfectcolours.com

Common Issues & Solutions

• Issue 1: Nozzle Check Shows Missing Lines:
  • Solution: This typically means the nozzle is clogged. Perform an automatic cleaning and then repeat the nozzle check.
• Issue 2: Inconsistent Colors in Test Pattern:
  • Solution: This could be a sign that one of the ink cartridges is running low or the print head needs cleaning. Check your ink levels and clean the print head.
• Issue 3: No Improvement After Cleaning:
  • Solution: If the nozzle check still shows issues after cleaning, the print head may need a more thorough cleaning or replacement. Contact customer support for further assistance.