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Customer Satisfaction Questionnaire

Your feedback helps us maintain the highest standards of service

Sales 020 7064 9660

Support 020 7064 9663

www.perfectcolours.com

Job Details
Repairs Team
Rate each aspect of your support call experience from 1 (very dissatisfied) to 5 (very satisfied)
1How would you rate the helpfulness of our staff when you placed the support call?
1 = Very Dissatisfied
5 = Very Satisfied
2Please rate the time from when you placed your call to an engineer calling you back to evaluate your issue.
1 = Very Dissatisfied
5 = Very Satisfied
3How efficiently was your support call handled by the engineer?
1 = Very Dissatisfied
5 = Very Satisfied
4Overall, how would you rate the way your support call was handled and the outcome?
1 = Very Dissatisfied
5 = Very Satisfied
Engineer Visit
If an on-site visit was required, please complete this section
1Did you receive email or phone call updates regarding your job?
2Did you receive a phone call confirming parts had arrived and informing you when the engineer would be attending?
3Was the engineer punctual on arrival?
4Was the engineer courteous and presentable?
5How would you rate the engineer's communication throughout the visit?
1 = Very Poor
5 = Excellent
6Did the engineer explain the repair work that was carried out?
7Did the engineer advise whether any additional work was required?
8Was the work area left clean and tidy upon completion?

Thank you for completing this survey. Your feedback is greatly valued and helps us continuously improve our service standards.

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ADDRESS: 12 Salisbury Road, Bromley, BR2 9PU

Sales: 020 7064 9660 | Support: 020 7064 9663

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Perfect Colours Ltd is a Limited Company registered in England and Wales. Company Number: 03782325. Perfect Colours Ltd is VAT Registered. VAT Registration: GB739735490. Copyright© Perfect Colours Limited, All rights reserved.

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