How to Download the Service Plot from Your HP Latex 730 & 830 Printer

To assist you effectively, we require the Service Plot (Service Information file) from your printer. Please follow the steps below to obtain and send it.

What You Will Need

The IP address of your HP Latex printer
The printer must be switched on and not in a fatal error state
A computer on the same network with web browser and email access

Accessing the Web Interface

On your printer's front panel, press the connectivity icon and note down the IP address
Go to your computer and type the IP address into a web browser's address bar
If a security alert appears, click Advanced, then Continue to webpage
Log in if prompted:
No factory default password on this series
If our engineer set it up: try admin / admin

The 730/830 series doesn't ship with a default password, it only gets set the first time certain functions are used. If one of our engineers configured it during install, admin/admin is worth trying first. If someone else set it, you'll need to check with whoever set it up, or your IT team.

Troubleshooting

Update the browser or try Chrome, Edge or Firefox instead

If you are still having issues doing this, contact repairs@perfectcolours.com for support.

Downloading the Service Plot

Click the Support tab, then Service Support
In the Service Information section, click Download
Your printer will give you the service plot file
Upload that file using the form below

Video walkthrough

Upload HP Latex Service Plot

Please upload your service plot file (.html, .pdf, .mht, or .zip):

Once submitted, our team will review your service plot and contact you once it has been received and actioned — you do not need to follow up unless you have not heard from us within a few working days.

Important: if your downloaded service plot came as an .htm file with a folder next to it (e.g. "allServicePlot_files"), the .htm file will not work on its own. Please select both the file and the folder together, right-click, choose "Send to → Compressed (zipped) folder", and upload that .zip file instead.