Latex 600 Series

To help diagnose and resolve printer issues efficiently, follow the steps below to obtain and send your printer’s service plot

What You Will Need

The IP address of your HP Latex printer
The printer must be switched on and not in a fatal error state
A computer on the same network with a web browser and email access

Accessing the Web Interface

On your printer's front panel, navigate to the Connectivity Menu and note the IP address
Type the IP address into a web browser
If a warning appears, click Advanced then Continue
If prompted, enter the PIN from the sticker on the back of the printer

PIN from Back of Printer

Downloading the Service Plot

Click Support, then Service Support
In Service Information, click Download to download ServicePlot.html
Click Reports and Pages
Select Service Information and click Download to download Serviceinformation.pdf
Upload both files using the form below

Video walkthrough

Step 1 - Click Support then Service Support

Step 2 - Click Download in Service Information

Step 3 - Select Service Information and Download

Troubleshooting

Update your browser or try Chrome, Edge, or Firefox.

If you are still having issues, contact repairs@perfectcolours.com

Upload HP Latex Service Plot

Please upload your service plot file (.html, .pdf, .mht, or .zip):

Once submitted, our team will review your service plot and contact you once it has been received and actioned — you do not need to follow up unless you have not heard from us within a few working days.

Important: if your downloaded service plot came as an .htm file with a folder next to it (e.g. "allServicePlot_files"), the .htm file will not work on its own. Please select both the file and the folder together, right-click, choose "Send to → Compressed (zipped) folder", and upload that .zip file instead.