For Older HP Latex Printer Models:

1. Open your web browser (Chrome, Edge, Firefox — whichever you prefer).
2. In the address bar at the top, type in your printer’s IP address.
   Example: http://10.0.4.80

You can usually find this IP address on the printer’s screen under Network Settings.

1. When the printer’s page opens:
   • Click on Support in the left-hand menu.
   • Then choose Service support.
2. Under the section titled Service Information, click the Download button.

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That’s It!

• Your printer will give you a small file in a .zip format.
• Send that file back to us by replying to this email and attaching it.
• This file helps us see what’s going on behind the scenes with your printer.

Upload Service Plot

For Newer HP Latex Printer Models:

1. Obtain the Printer's IP Address
   • Locate the IP address on your printer’s screen under Network Settings.
   • Type the IP address into the address bar of your preferred web browser (e.g., Chrome, Edge, Firefox).
2. Access the Support Page
   • Once the page loads, click the Support tab in the menu.
3. Navigate to Service Support
   • On the left-hand side, click Service Support.
4. Click Printer Information
   • Select Printer Information to open a new page.
5. Select 'All Pages'
   • In the top-right corner of the page, click the All Pages option.
6. Wait for the Page to Load
   • This step may take around 5–10 minutes for the page to load fully. Please allow time for all information to appear.
7. Save the Information
   • Once the page loads, create a new folder on your computer to save the information.
8. Send the Folder to Us
   • Compress the folder into a ZIP file and reply to this email with the folder attached.